A2A S.p.A. (A2A) Earnings Call Transcript & Summary
November 12, 2020
Earnings Call Speaker Segments
Operator
operatorGood afternoon, this is the Chorus Call conference operator. Welcome, and thank you for joining the A2A Group Nine Months 2020 Results Conference Call. [Operator Instructions]. At this time, I would like to turn the conference over to Ms. Renata Bonfiglio, IR Manager of A2A Group. Please go ahead, madam.
Renata Bonfiglio
executiveThank you very much. Dear all, good afternoon and welcome to our conference call. Renato Mazzoncini, CEO; Andrea Crenna, CFO will present our first nine months results based on the material sent to you and available on our website. After the presentation, we will address some of the questions which we -- analysts have sent to us in advance, and thereafter, we will have an open M&A session. I now hand you over to Renato Mazzoncini, CEO. Please go ahead.
Renato Mazzoncini
executiveOkay. Thank you. Thank you, Renata. Good afternoon to everyone and thanks for joining our conference call. Some minutes of delay, but I just finished the Board 3 minutes ago. The Board has just approved the result of the first nine months of this 2020. It was a very harsh period for all marked by the spread of COVID-19 emergency. We have managed the company, first hand for most to keep on providing our services to our communities with unchanged continuity, quality of services and investment, guaranteeing at the same time our employees’ health and security. And believe me, I am very satisfied and proud of the group operating direction to these difficult times. Likewise, we have undertaken an impressive recovery plan, which has allowed us to offset most of the negative economic impacts as well we see during this presentation. To start with, and look at Slide #3. Let me briefly sum up our main achievements in the last three months. In September, as you may know, Unareti got the final award to the Milan gas tender after the final pronunciation of the Council of State. Of course, we are very proud and very happy for this decision of the Council of State. We signed two crucial Memorandum of Understanding. One with SNAM on technological cooperation with the aim of studying the development of hydrogen projects in the context of decarbonization of the energy sector in Italy and in Europe, hydrogen strategy. And as you all know what -- how many resources Europe would be able to develop to hydrogen research. And when you invest a lot in research, new business will normally be born. So we wanted to be here. Particularly interesting for us is the team of hydrogen blending to power thermal power plants, with a reduction of CO2 emission and with this consequent possibility of extending the useful life of our thermal system even in a scenario of strong decarbonization. Even more important for the business repercussion already in the short, medium term is the agreement with SUEZ signed in October, truly the foundations for creating a new player of excellence in the industrial waste treatment, a huge market both in Italy and in Europe level. Through our subsidiary LGH, we acquired Agripower, an Italian company focused on energy generation from biogas. And last but not least operation in October, in this complex context, we issued a EUR 500 million, 12-year corporate bond with a record low coupon, that is 0.625%, a great achievement for us. In November, just in the 1st of November, we started to manage and consolidate AEB, that is the Brianza multi-service company, you know that also, in this case there was discussion with the administrative law and that is also on the track, but the new company started two weeks ago. Today on top of delivering a solid 2020, our main focus is on the finalization of our 10 years new industrial plan, and I forecast to approve the new industrial plan 19th of January and so to present to the market the 20th of January after the approval of our Board. Okay, we can shift to Slide #4 to look to the highlights of this 9 months. So we recorded very good result. So looking, sorry, on the left plus and on the right minus of this period. So we recorded a very good result on retail customer base. In spite of the critical period and commercial slow down, we have added 91,000 new customers, 6% more in free mass markets compared with December '19, and we are very proud to say that today the free market customer base accounts for 57% of the total customer base. And you know the difference of value between customers in free market and the others. Also, B2B electricity volumes were also very positive, up to 1 terawatt hour, that is 14% plus of the last year. Waste treatment price have grown once again, average about 8% compared with the same period of the last year. And then last but not least, recently acquired companies in the waste treatment sector, that is Electrometal both -- on the end of 2019, and Agritre, both in the first quarter positively contributed to our EBITDA. These positive factors contributed to mitigate the strong negative impact of COVID, but in particular on the right, you can see a weak energy scenario partially offset by this an effective forward hedging policy, limiting the net negative effect to just over EUR 23 million; lower gas volumes consumption 11% less in energy retail business due let's say to climate, particularly milder last winter and of course COVID-19 lockdown. A reduction in regulated allowed revenues for electricity and gas distribution, as decided by the relevant authority, ARERA, with these EUR 6 million in nine months and EUR 8 million full year. And of course, the impact of the COVID-19 emergency that you can see in the next page. At Slide 5, we see overall the group has shown really strong resilience. Group's net exposure towards COVID-19 has been quite limited, thanks to the action undertaken since the very beginning of the pandemic emergency which have offset most of the negative FX. Our estimated net FX in these first 9 months compared with the same period of 2019 on the EBITDA is about EUR 10 million, let's say this value is talked alone. The measured impacts as we discussed in our last presentation are related to energy scenario that hit hard generation and district heating, lower contestable energy demand as a consequence of a lockdown, about 7% in the first nine months and slowdown of commercial activity in energy retail with a direct consequence on the new appreciation of -- in the customer base is very difficult to -- in this situation to do activity of commercial activity. Main mitigants include a conservative hedging strategy still in place on the fourth quarter, a strong cost saving plan, both on labor in agreement with unions, let's say, really with a strong community of intent with the unions and, of course, other operating cost and the positive contribution from newly acquired companies in BU waste, business unit waste. As far as net financial position, temporary working capital increased due to COVID-19 accounts for about EUR 35 million as of the 30th September. However, our liquidity profile has improved by additional EUR 550 million committed credit facilities. This position was even strengthened in October through a placement of the bond as said before. In Slide #6, you can see the A2A ESG initiative ongoing. Main ESG initiative includes massive remote smart working of more than 4,000 employees, from mass 4,000 employees went directly smart working. In this moment to prepare the new situation, our guys able to work in smart working with our instruments growth to 6,500. So really a huge number. Let's say all the employees in this moment are able to work in smart working. Started since the very beginning of spread of COVID-19 to ensure business continuity of course while avoiding to endanger the safety and health of workers. Leveraging also on the most important digitalized process with, let's say it's also in this case an opportunity for new way to work and new digitalized processes. So in order to maintain a high level of services despite the lack of physical interaction and in order to ensure business continuity at the main technological plant of the group, for example, thermal power plants, larger [ WTE ], network control rooms. So we organized specific recovery plans, have also being prepared to allow a possible quarantine live at the plants because it's clear that if we have a problem in the control room, we are not in the condition to say -- to hold the guys that work in a controlled room, okay guys, you can stay at home because there is instruments that is not possible to remotalize. Well, in addition also after the excellent result arrived from smart working, we boosted the company digitalization plan to increase the flexibility of the company for the new normal, that we hope that we will arrive as soon as possible. As a multi-utility, we have a great responsibility towards our community and territories. We are putting strong effort in strict cleaning and disinfection aimed at fighting against this terrible virus. The indication by the Superior Institute for Health is interesting. This is in relation to the disposal of masks by thermal destruction has reopened a positive debate in Italy on [ WTE ]. To understand the problem, the mask alone in Italy amounts to 300,000 tonnes, 400,000 tonnes per year, equal to the in differential waste of two Italian regions such as Marche and Abruzzo. So it's clear that if we have to destroy with thermal destruction all these masks, our [ WTE ] and in particular the new [ WTE ] in particular in the center of southern Italy are more and more necessary. Okay. So we can arrive to Slide #7 with the key financial indicators. Just a quick overview over our main figures before Andrea Crenna provides more insights. The reported EBITDA is EUR 822 million, reduced EUR 64 million versus the first 9 months of 2019, so 7% less. But excluding nonrecurring items, the decrease is equal to 5%, mainly due to a weak energy scenario, which affected the BU generation trading, only partially mitigated by an excellent performance in energy retail, 6% more; and waste, 6% more. So during the insight presented by Andrea, you will see that in this moment really the problem was in the BU generation linked to the energy scenario. The Group net income at EUR 219 million, 12% compared to -- less compared to 2019 as discounted the lower EBITDA and higher depreciation from our strong investment plan. We are committed to hold it despite the tough situation, partially mitigated by reduction in net financial expenses. Excluding the M&A impact, the net financial position increased by EUR 95 million mainly due to the net working capital absorption affected to COVID-19. Now I give the floor to Andrea Crenna, our CFO, for a detailed analysis of the result from Slide #8.
Andrea Crenna
executiveThank you very much, Renato, and good afternoon to everybody. We start from Page 9. There is the usual waterfall of the EBITDA. We have an overall situation, which is not very different from H1 in the sense that more than 100% of the total variance stems from our generation business unit. And we'll see in a second, as already mentioned by Renato, actually more than 100% of the performance of the generation comes from this scenario. The other BUs remains quite resilient overall, and in a couple of cases, we'll touch, we actually have recorded a positive growth. The COVID effect on this 9 months versus last year have been not material, roughly EUR 10 million. Clearly, this as well is the outcome of a gross impact much stronger netted by all the recovery activities we have been able to deploy. If we move to Page 10, in the generation, you see we have performance of the plants, which is negative by EUR 43 million. And this is more than 100% due to this scenario, scenario has been very tough. The PUN prices have been down over 30%, clean spark spread down 60%, clean peak spark spread down 35%, not to mention the clean dark spread that in some months at least in 2019 slightly positive. And the CRR has been completely negative, and we will see also some of the consequences in a second. The total gross scenario effect driven by these numbers, certainly, let me say partially influenced by the worldwide COVID crisis, though it's very difficult to neatly split what is due by the COVID and what is not, has pulled results down for over EUR 90 million. More than 60% of this gross effect was neutralized through hedging. What is left, which is the number you see, is mostly the price effect on our hydro productions as the volume effects have been very, very negligible. Performance on the ancillary services, EUR 118 million is absolutely equal to last year, so it's flat year-on-year. And then just to mention though the amount is not material, we have recorded a EUR 5 million loss on the disposal of all the inventories -- remaining inventories in coal. That's because clearly the clean dark spreads have been negative, are expected to remain negative, so it was more convenient for the company to sell off all the inventories of coal rather than keep it or burn it. If we move to Page 11 on the market, the market results was actually better than they appear in the slide in the sense that let's consider separately the retail performance to the energy efficiency and public illumination. The retail, and as already mentioned, that was up 6%. Once again, we're holding quite nicely on the margin, especially considering the contribution from the regulated components. We have got very, very nice growth, up 8% on volumes on the electricity B2B. We clearly got contributions for the stronger higher customer base, plus 91,000. The only negative driver has been the performance in the gas volumes, partially because of the mild winter, in January and February and March of this year and partially because of the COVID effects from the small and medium enterprises. On the other side, the energy efficiencies and public illuminations are clearly reporting not very satisfactory results, minus EUR 12 million, but we have and you have to keep in mind that EUR 8 million out of EUR 12 million are temporary effects expected to revert in the fourth quarter, and these are related to the white certificate timing dynamics, if I can say so. It's basically a time when the white certificates are either recognized in the public illuminations or are annulled basically by the distributor, which this year will be in Q4. Last year was basically in May. So that are timing difference is on that item. If we move, Page 12, it's waste business unit. It's, as you see, a nice performance. This is not news in the sense that we now some quarters, we actually are reporting good performances. The underlying drivers as always the same, so I won't use lots of time. Just to briefly recall all of them, increasing treatment prices. We've got higher volumes of electricity generated. You remind -- you might recall that last year we got some plants closed for extraordinary turbine maintenance, which this year clearly we don't have. We have new plants like the plant in Muggiano for plastic treatment and as Renato mentioned, we've got some M&A activity. And these results have been achieved despite strongly negative energy prices in this business unit as well, the energy which is generated by WTE and sold to the network. The lower energy prices hit this BU for about EUR 10 million. If we move to the networks, the network profitability is overall contracting EUR 5 million, which is minus 2%. From the chart, the result is negative because of the district heating. So let's talk about this before. District heating has penalized by both a mild winter, same rationale underneath the volume -- gas volumes I just commented on the market; and as well the scenario. The price at which we sell our heating services is indexed to the energy prices to the pool specifically and to the gas prices, the P4. So with both declining clearly, prices of district heating have gone down. On the networks, you all know that the approvals by the authority, the ARERA in spring this year were negative in the sense that especially on the recognized operating expenses, we got the reduction. That reduction is expected to be for an amount close to EUR 10 million on the full year. You don't see these effects on the 9 months because here we have a situation, which is the opposite of the public illumination, that positive temporary effects which depends on when the white certificate for the distributor will be annulled, which is going to be in November. On Page 14, the usual waterfall to the net income. I only would like to give you a quick comment on the risk provisions. You overall see flat. These provisions include bad debt provision. COVID is generating some delays in our credit collection, especially retail customers in the market business unit. But so far, we haven't recorded significant deterioration in the receivable quality, i.e, higher delinquency rate, which basically means that yes, we have increased the provision but very slightly. The difference between the first 9 months of last year was just EUR 2 million. So the quality of the portfolio changed [indiscernible]. On Page 15, we are increasing 5% CapEx. In H1, we were up 1%. We have tried not to -- we actually do the best not to limit any rollout of our expected investments. Clearly, the COVID generated some difficulties, the lay off of some of our projects during the lockdown in spring. So we're lagging a little bit behind our budget. But we, at the 9 months and especially on the full year, we are planning to have more investments than 2019. And I'm sure Renato might comment on further later on. Finally, on Page 16, the waterfall of the EBITDA. You see we have EUR 227 million negative. We were slightly higher in H1, that's depend on the seasonality of our business. And we, on the full year as we will see in a second in the guidance, will be more or less where we are expecting to be, with the number already disclosed to you in July. The net working capital, I just commented. Yes, COVID-19 is providing some delays in collection, but let me say are quite limited. On the 9 month, we have gone 2 days more than last year DSO. We are expecting a bit more on the full year to come up with the [indiscernible], but it's fair to say that as of today the performance is slightly better than we [indiscernible] on the net working capital. I would like to give the stage back to Renato to comment on the guidance.
Renata Bonfiglio
executiveThank you. Thank you, Andrea. Well, aware that the next few months, November and December will be critical. Our forecast for the full year 2020 depends also on the COVID-19 evolution. And we assume the general situation will remain in these 2 months, but as I said before, how our organization is completely ready to shift in recovery plan and so we accordingly confirm the guidance given in July during our first half presentation. So an EBITDA of about EUR 1,140 million, including around EUR 20 million of positive nonrecurring items. And this including 2 months contribution of the new company consolidated IB for about EUR 5 million. The CapEx, as Andreas said just now, are expected higher than in 2019, confirming the trend seen in 9 months in a range between EUR 670 million and EUR 710 million. And I do like to highlight the important investment effort, but despite the 2 handout months of lockdown also for our suppliers, we reach exceeded 2019 last year, already a record here for A2A for investment. Particularly important investment is mainly due to the new developments because if we look only the CapEx for development, the number is a 30% more compared to 2019, and therefore very important for the future growth of our EBITDA. Net free cash flow is negative for about EUR 300 million, excluding M&A impact, mainly due to the growth in investment and dividends distributed in May that if you remember was EUR 240 million. Well, let's say, I think that for the general presentation, we can stop, also not to spend more time. I know that there are some...
Renata Bonfiglio
executiveWe can now go ahead with the Q&A session based on recent questions. I will ask the questions from the analyst to the CEO. Just tell me when I can start, please. Can I go ahead?
Renato Mazzoncini
executiveRenata, I go -- I can't -- okay, I tried to move forward the question of the analyst. But we received the first question...
Renata Bonfiglio
executiveI can start with the question, the first one. Can I go ahead?
Renato Mazzoncini
executiveYes.
Renata Bonfiglio
executiveI will. New green deal and recovery fund. Opportunity for A2A. And what is the company doing in view of the upcoming business plan?
Renato Mazzoncini
executiveOkay, thank you. Well, surely new green deal recovery fund are an opportunity for our company. Related to the factor that how our core business is focused on energy production, so all the topics in the energy transition is on our path and circular economy. In particular, the renewable electricity production, energy storage and also gas and hydrogen, we talked it before, but also the topic of the energy efficiency comprised by district heating that is very core for our company. Circular economy, distribution network because we have to work in the future a lot in smart distribution REITs and e-mobility. We are the second player in Italy for charging infrastructures, digitalization and so on. Our strategy and long-term business plan will take in consideration all these opportunities. A good example to be concrete is the project to recover heat from the Cassano d'Adda thermal plant, 1.4 terawatt hour for year to be used in the Milan district heating. The project is EUR 500 million of CapEx, present an excellent profitability if assisted by a nonrefundable financing of EUR 200 million. And this request for funding has also been stronger reported to the municipality of Milan and presented in the list of Italian project for the recovery fund and their examination by our government. Our company presented a list of investment for an amount of EUR 3 billion useful for the recovery plant and also the recovery fund. And also this amount, I think, that is very clear. And in particular, I think that the opportunity of a new green deal for our company can be really strong, strong boost and in the new industrial plan, you will see that we want really to be protagonist in this new green deal.
Renata Bonfiglio
executiveOkay, the second question is on the EU hydrogen strategy. Is that kind of follow up on what you said at the beginning of the presentation. So do you think A2A would play a role without the opportunities and of course you can make -- you can give more color on the Memorandum of Understanding with SNAM.
Renato Mazzoncini
executiveYes, Renata. Well, it's clear that all Europe is talking about hydrogen, seems to be a lot of money. So as I said before, I think that when you spend a lot of money, research, some business will born surely. Our group is expected to play a key role as defined in the Memorandum of Understanding with SNAM. The collaboration between our company and SNAM signed 25th of September focused primarily on A2A's most relevant project where SNAM will offer its support in the study analysis and evaluation of flexibility. In particular, there are some project under discussion. For example, conversion of A2A thermal power plants from coal to hydrogen or natural gas/hydrogen blending or retrofit solution for existing A2A gas turbines for hydrogen or natural gas, hydrogen blending, or solution for the production, storage and transport of hydrogen produced from renewable sources. But let's say to be once again concrete, a good opportunity comes from the conversion of our plant, thermal plant coal fired in Monfalcone. As you know, we have a very big thermal power in Monfalcone. But in this moment, it's, let's say, closed because the energy scenario brought the coal out of the market, but the Friuli Venezia Giulia region has expressed a strong interest in leading applied hydrogen research project in Italy, and SNAM has an important gas pipeline passing through that territory. So it seems that the situation in Friuli Venezia Giulia can be very, very interesting because it's absolutely necessary to have our thermal plant because the Port of Trieste needs power for cold hiring and for all the electrification of the port. Of course, the project can be more and more interesting if there is a forecast to reduce the CO2 emission. SNAM is very interested to have a center of research on hydrogen in Friuli Venezia Giulia. And I think that Monfalcone can be right place to start with the cooperation with them. So I imagine a concrete activity in hydrogen.
Renata Bonfiglio
executiveOkay. Then now we are talking about simplification law and other government interventions in the energy sector. The first question is, what are the potential impacts for A2A [indiscernible].
Renato Mazzoncini
executiveWell, I think that of course the simplification law will have a positive impact in our business, because it can help to accelerate investment. In this moment, the main problem that we have in Italy in all our companies is the capacity to do real investment for problem of authorization. And in many business and consolidated regulatory framework for utilities like renewable, storage, electric vehicle and energy efficiency and so on, we have to simplify the process. So this law is -- can be very useful to reduce the timing of all the process of authorization. As you know, the simplification law starts from the need of -- for our country exactly to focus all the process necessary to achieve the decarbonization objective defined by European community. And so let's imagine that how our measures -- other measures will also follow to facilitate the energy transition and the circular economy. So I think that it is surely possible for our government to do also better and we are working inside the Confindustria, inside the Utilitalia to push other law and other simplification, but this simplification law says that the government understood that it's absolutely necessary simplification. And I think of that this is the first step of right path.
Renata Bonfiglio
executiveOkay. Further on, do you expect further incentives for renewables?
Renato Mazzoncini
executiveWell, we expected the implementation of some new measures as described in the NECP, our national plan -- integrated plan for energy and climate, such as the simplification and rationalization and administrative procedures for investment in many areas as for renewables. For example, simplification, also the authorization procedure for the investment such as that repowering is, in my opinion, is foolish, but in this moment, it's hard also to do repowering. And simplification and shortening in the environment impact assessment. And in addition, there are other measures, specifically focused on renewable. So I think that in this moment the problem, let's say, is not incentives in money but it is absolutely necessary to have speed in the procedures.
Renata Bonfiglio
executiveLast but not least, in this front, do you expect an acceleration of the government's tender process in Italy?
Renato Mazzoncini
executiveWell, acceleration, now, frankly speaking, we don't expect in an acceleration since we haven't had any news in the last month from regulatory and legislative front. So surely this is a problem, there are some companies that are pushing a lot for tender, for example, Italgas with others. I think that the tender of Milan that we won is a good example to say to our country that the participation to tender is a win-win option for local authorities and companies, but if I imagine that in the last semester we see lots of tender of gas, no Renata, I don't think.
Renata Bonfiglio
executiveLast question on the regulatory front. Any comment on the ARERA recent positioning regarding the gas and electricity walk update as of 2022. Will you expect positive or neutral continuity.
Renato Mazzoncini
executiveNo, I don't have any comment, and we expect neutral continuity. I don't think that we'll see next year some changes in this.
Renata Bonfiglio
executiveNow on to M&A and strategic partnership. The analysts would be interested on an update on AEB Gelsia and key highlights of the company?
Renato Mazzoncini
executiveWell, very quickly on 1st of November, as I said before, we entered into AEB share capital with a holding of 34%, but we have a governance rights that enable consolidation. We have the CEO of the company and in the border we have a majority of the votes. The new AEB, thanks to A2A contributions will have an EBITDA of more than EUR 50 million. The project foresees the achievement of integration synergies is equal to about 5%, 10% of EBITDA. The business plan is worth over EUR 300 million of investment in the next 5 years. In 2019, some highlights, we recorded EUR 246 million of revenues and EUR 38 million of EBITDA, and the net income equal to EUR 12 million with the financial position of neutral of about EUR 4 million. The main business units are networks, market and waste. So very similar to our company. The hearing of our regional administrative court concerning the claim filed against the municipality of Serino proving the transaction is scheduled on December 2, but we don't expect any surprise and this is the reason for why we decided to start with the company 2 weeks ago.
Renata Bonfiglio
executiveOkay. Now on about the Agripower deal, can you give us some details on that please?
Renato Mazzoncini
executiveAgripower, we closed the deal September 30. It was an operation done by LGH, won the auction for the repurchase of entire share capital of Agripower that was a part of the Gruppo Maccaferri and the completion of the transaction is expected by the end of January 20, in a couple of months, next January. The price paid for the entire share capital is EUR 10 million while the value of the company is EUR 74.4 million. The group generated approximately EUR 42 million of consolidated revenues in 2019, and an EBITDA of EUR 16 million. The implicit multiples of the transaction are therefore equal to 4.7, the consolidated EBITDA of 2019. So we are very happy and the average residual duration of the incentives is 8 years. So there is surely room to grow.
Renata Bonfiglio
executiveAnother question, if you can give more color on the memorandum of understanding with Suez.
Renato Mazzoncini
executiveYes, Renata, the memorandum was signed in 6th of October, is aimed to creating a player of excellence dedicated to the management of industrial waste. The memorandum outlines the integration process in Italy, off of a know-how and platform for waste treatment already operational in the province of Milan and Turin, with an overall treatment capacity of about 300,000 tonnes of waste per year. The agreement also provided for the definition of a new company with the joint ownership by the 2 industrial entities able to combine assets, resources, and strategic capabilities along the entire environment sector value chain, but let's say at the moment, we can't give further details or economic figures since the discussion is still ongoing. I can also say that in Italy the market of this kind of waste is really huge very interesting in some sector we're truly peaking with prices. So really very, very interesting. And the market is very fragmented between lots of very small operators. And A2A and Suez can become immediately the first player in Italy in the sector and so able to grow and able to aggregate other operator in the future. So I'm really very happy because I think that this can be also a very important perspective to grow for our company.
Renata Bonfiglio
executiveOkay, thank you very much. We now hand over to Andrea Crenna for the prepared questions on his subject. Please, Andrea, go ahead.
Andrea Crenna
executiveThank you, Renata. For the sake of timing and to leave some space for open questions, I won't answer to all of the questions, which have come on my side. I will just pickup the more frequently asked questions and then please for all those, which are not commenting right now, we can follow-up maybe later on with investor relations. Certainly, I will answer the questions on the full year expectations on the ancillary services. As I mentioned before, at the end of September, we were flat year-on-year, EUR 118 million. And we are expecting to be flat on the full year, which basically means reaching an amount close to EUR 150 million. We have been asked about the hedging levels on 2020 and 2021 as well, and these are -- this is the situation. As far as the year to go, let me say, so November and December, October has gone, November and December, we are hedged 75% with 74%, 75% on hydro production at the price of about EUR 58, EUR 59. The amount of expected production which is not hedged in these two months, it's about 300 terawatt hours. On 2021, we hedged 46% on the so called fixed-price production, i.e., hydroelectric and the WTEs at the price of EUR 50, and we have hedged 24% of our CCGT productions at EUR 8 per megawatt of spread. One question I want to pick up right now, it's about the situations of the authorizations processes on our new plants in waste. The question is whether we are in line or we have delays. We actually are in line on all our plants, but we have some delays on one out of the four plants for treatment of human waste that we are planning. So we are online, but one, so it's a minimum contributions to the overall expected EBITDA as per our previous business plan. Then we have been asked questions on risks to the guidance we just gave. Clearly, we just gave the guidance. So we believe, we do believe that the guidance is rational and an achievable guidance. Renato commented that yes, there are some risks of course. One of them is the scenario, but I just gave you the amount of production which is not hedged, 300 megawatt hour, so it's not huge. So overall, I think, yes, there are risks, but there are mitigants as well. So it's achievable. And let me say a steady contribution of IB, EUR 5 million, about EUR 5 million at EBITDA level. And actually the IB, it's a company without debt. We've got EUR 4 million of negative net financial position, so we are consolidating a company which runs about EUR 35 million of EBITDA with zero leverage substantially. Okay. Please if you have any other number based questions, which I haven't been able to answer right now, follow up with Investor Relations. I would be there if so required. And now I think we can open up for questions you might have.
Renata Bonfiglio
executiveYes, we can go ahead with your additional questions. So please go ahead. Operator, we can open the Q&A session now. Thank you.
Operator
operator[Operator Instructions]. The first question is from Javier Suarez of Mediobanca.
Javier Suarez Hernandez
analystTwo remaining questions. The first one is on the working capital evolution where there has been some improvement during the third quarter. I just wanted to know, you can give us some guidance on where you are expecting the change in working capital, so the working capital absorption by the year-end. So that would be very helpful. And also in the level of provisions, additional provisions on buyback, where do you think those level of provisions are going to be by the year-end? That is the first question. And the second question is on the evolution of the supply market division. There is an interesting increase in the number of electricity clients in the free market. So you can give us some details on the level of profitability in terms of either on our first margin for those clients on the free market where compared with those in the protected market and also the details on the profitability for the cash clients. Thank you.
Andrea Crenna
executiveOkay. Javier, I will pick up the three questions. Very shortly on the net working capital. There has been an improvement in Q3, but Q3, it's a normal seasonality, where we basically cash in all the sales of the winter season. Now we entering into strong seasonality. So we'll have more absorbed that irrespective from the outcome of the COVID-19. In Q4, we would have a higher absorption of net working capital for once again seasonality. As I mentioned before, the COVID-19 is going to generate anything between EUR 80 million, EUR 90 million, EUR 100 million, it's very difficult to be more precise on that because of these delays. We are expecting kind of 4, 5 days of delays. Okay? So if you take last year net capital absorptions and you add up 100, 120, you should come up with something close. And we have spoken many times about these items, it's very difficult to be very, very precise on the net working capital. On the provision, it is not clear with me if your questions was related to the bad debt provisions or overall provision. I would say that it's very difficult once again to be very precise on provision. It's because we are talking about provisions for risks. I think that if you really have to put a number right now, I think the best estimate is to be not really far away from what we did last year, okay, EUR 1 million plus, EUR 1 million minus. On the evolution of the profitability of the retail and the customer base, I think I can comment, unfortunately, Javier, in the same way we commented several times certainly. But this is to say the obvious. There is a big value today still in shifting customers from the regulated to the free market, despite competitions, which is tough competition in Milan, certainly has always been tough even before the liberalization. And certainly, despite all this said which has been all the fast, which has been around about the squeezing of the margins because of the competition, we are overall holding up. There are months where we see reductions in electricity and gas is going up, another month it's going down, the B2B is going up in the mass market. But if a -- if you take the blend of all the different segments of the market as of today, and I think this is the third or fourth year in a row, at the end of the year, more or less, our margins have held up. And that's the situation. I'm sure we're going to go with plan in the next business plan on the long run. We will keep on assuming some competitive pressures on the margins and the mechanics of the business is to increase the number of customers on the free market. And so driving the overall profitability of the business units through volumes rather than to unit margin, but unit margin so far has been nice, had been nice.
Renato Mazzoncini
executiveYes, sure. Andrea, I think that with this question we can spend 2 minutes about NEN. NEN is our new company, our digital tracker, was born 6 months ago. And after 6 months from go-live in the market, has reached a nice total brand awareness, incredible 12 in the market of around 800 providers, clearly position the brand, thanks to an intense work on the communication and a very clear product proposition. The customer base accounts around 20,000 customers growing at a rate of more than 1,000 new contracts per week. And we expected a boost due to seasonality in the last part of the year, so around the 12% of our customer base comes from a referral program released in September. And furthermore NEN is on track to launch by the end of the year it's new product line around AI and IoT device to provide metering and energy efficiency services to our customer base. So let's say NEN is the proof that our company is able to grow with customer in the free market. And this is absolutely a very good news, good opportunity for our future.
Operator
operatorThe next question is from Enrico Bartoli of Stifel.
Enrico Bartoli
analystMy first one is related to the waste business. In the 9 months actually you had a nice improvement in the EBITDA. I see from your piece that actually this business has been suffering for others. So if you can provide some details about what went well during the 9 months, considering particularly the pressure that the economic situation had on volumes and the pressure on the profitability of the waste energy plant from the low power prices. Remaining on the waste business, actually, it was interesting, the comments by the COO about the reopening of a debate on waste-to-energy plants in Italy. If you can provide some details on these and actually on the actual possibility and actually openness by the politicians that actually some new plants can be built in the country. And then I have a question for the CFO. I saw from Slide 24 that the company has around EUR 500 million, EUR 600 million of refinancing needs over the next few years. If you can give us some color on the possibility that the current credit market will provide in terms of reduction of the average cost of debt. Thank you.
Andrea Crenna
executiveI'm sorry. I will answer the first and third question leaving Renato to comment on the possibilities in the country for the WTE. On the waste business, let me try to give you a little bit more of details. There have been different forces at work. What do we have. First and foremost, last year, we were "penalized" by stop in the WTEs. The WTEs' operations are of paramount importance for the performance of our business unit, as basically we are the leading operator in the country. Now we operate the 4 largest WTEs in the country. So when one of our plants is closed for maintenance, clearly we'll lose profitability. So that is one reason of the growth, very important. That accounts by itself about EUR 9 million more than last year, okay? Then, treatment prices. Treatment prices are going up. We have been able to increase the prices of the contract. Overall, the prices have gone up 8%. But since we have not negotiated 100% from the contract, because some contracts cannot be negotiated, some contracts are long term, that means that the percentage of the contracts we have achieved, for only those contracts, we have renegotiated this year is actually higher than 8%. This once again is no news. It boils down to the shortage of plants and, specifically, shortage of WTEs, which we have in this country and the nice opportunities if we, as Renata will comment in a second, we will be able to get new approvals. The third important point is new plants. These today accounts for a minimum part, but the 2 plastic plants, which we have started to operate starting last year are overall both of them together doing a bit better than we were expecting, okay? This, you know, were not the 2 most important plants in terms of contributions to the EBITDA, but is the good sign that they are performing a bit better than we were expecting. And the last point is M&A. As I said, M&A contributed for EUR 10 million. One might say that 100% of the growth is thanks to the M&A, that's clearly one way to look at the overall variance. The other way is to state that, in any case, some negative impact from the COVID has been there and that EUR 11 million or EUR 10 million, as I said before, of loss of profitability versus last year have been given by the decrease in energy prices. So another way to look at is to say that M&As has offset the weakest scenario and growth is coming from all the rest which I just mentioned. So these drivers, which are the same for a few quarters right now, explains the performance of the BU. Third question is the refinancing. We have one bond -- one -- excuse me, one -- yes, one bond, EUR 350 million of nominal value expiring at the end of January. We pre-funded with a 12-year issuance we have done last month, as Renato commented. We issued at very, very low cost of capital, cost of debt. We then have about EUR 800 million if I've corrected the numbers in my mind, we can double check that, EUR 800 million. Apart from that one which is expiring on '21, we have EUR 800 million of debt expiring over the next following 2, 3 years. These are bonds outstanding with a coupon over -- on average over 4%. So the likelihood that depends clearly on the mid-swap. The likelihood that we will refinance these bonds at much, much lower yield or coupons is to me very, very high. It's just to say that when we will reimburse the bond at the beginning of January -- at the end of January, we will have a cost of debt of around 1.9%. And then over the next 2 years, if, let's say, let's make the assumption that the market remains as they are today. I think in a couple of years forward, we will have our debt below 1.5% overall. I don't know if I answered your questions.
Renato Mazzoncini
executiveTalking about the importance of growth of the [ WTE ]. I think that starting from the point that we are investing because you know that our CapEx in this moment are filled in the Parona plant and in the next years in the Corteolona plant. So our group is growing in this business. But in September, during the Cernobbio Forum, I presented with Ambrosetti European House, a paper to say that we have also in this field some very important gap in particular in the South of Italy. If we will arrive in 2035 to the target that European community fixed and that is 65% of recycling, so waste to material; and 10% no more in land fit, we have of course a path for waste to energy. And these target that in this moment is reached only in Lombardy, in Emilia and probably only in these two regions in Italy. It's more and more complicated by the COVID-19 emergency for the reason that I said before, so because we have lot of masks and other DPI that have to be burned absolutely. In this moment, in Italy, we need to destroy 2 million of tonnes per year of waste more. That is like 3 plant like Brescia or Acerra. So it's not terrible, it's not 20 plant, but 3 big plant or 6 medium plant are absolutely necessary. And after the proposal of this paper and some -- and a lot of communication that we did about these topics, for example, the October 20, you can find on Google, the President of the region, Sicily, Musumeci declared that can be a solution for Sicily a plant of waste to energy. And this is very important because only a couple of years ago we presented for San Filippo del Mela our thermal plant of oil in Sicilia, a project to convert exactly the waste to energy and in that case was also the region that says now is not in our plan to have waste to energy. So only an example, Enrico, to say that my feeling is that something is changing and is absolutely possible to have 2 or 3 new investments for our company, specifically in Lazio where we are working, in Sicilia and the other opportunity can arrive from Acerra. Because in Acerra, last year, probably you can remember, we have a reduction of production of the plant of Acerra for maintenance. And this is a big problem for region of Campania because 60% of the waste in this moment in Campania are destroyed in our plant and a couple of months of maintenance of a couple of line was a big problem. And talking with the President De Luca in July, we talked also of -- about the opportunity to build a fourth line in Acerra to say, okay, if there is maintenance, if there is no problem for Campania but, of course, the result is to improve the capacity of a plant that is in this moment a plant -- a big plant with 700,000 tonnes per year but can arrive to about 1 million, it's not impossible. So we are working for Parona, Corteolona, but also for other plants. And I think that there is really room to grow.
Operator
operatorThe next question is from Stefano Gamberini of Equita SIM.
Stefano Gamberini
analystGood afternoon, everybody. Few questions also from my side, if I may. First of all, regarding next year, could you help us understand if you expect an improvement in EBITDA or a decline? I don't know substantially stable trend, considering the different businesses and which are the plus and the minus that could impact on 2021? I guess, for example, the scenario, which impacted negatively in 2020 should improve, but on the other, I noticed that the hedging for '21 is EUR 50 per megawatt hour versus the EUR 58 in the last few months of this year. So I don't know if power gen should improve or not, just to understand what could be the trend next year. The second question regarding the waste business. If I'm not wrong, the regulator should introduce in 2021 regulated price also for urban waste treatment and the regulator aim was to introduce a RAB system. So in my estimate, this could be negative for your tariff if they apply this system for all the treatment plants that you have for urban waste. And so what are your talks with the regulator and what do you expect on this topic next year? Then the last question regarding the guidance on the free cash flow, you underlined that the free cash flow should worse by EUR 300 million, excluding M&A, but if I'm not wrong, also in the 9 months, there was an impact in the region of EUR 100 million of additional debt from M&A. So could you elaborate a little bit more also considering that we are at the end of the year what could be on top of this EUR 300 million of worsening in free cash flow rise in the impact arising from M&A?
Renato Mazzoncini
executiveI'll answer, not in order. Talking about the possibility that the authority will extend the regulation on the plant of waste to energy, I personally talked with the President of Ferrara and -- to understand really which are the forecast, the intention. And because of course for us, it's absolutely important to maintain in the market our [ WTE ]. And he said to me that there is no intention from the authority to regulated what is working on the market. So let's say, I really don't think that there is any risk of reduction of profitability of our plant because the market is working well. And the only hypothesis of regulation is in the plant in Emilia Romagna, specifically in [ Ara ] because with plant born with a different regulation and different market. So really in this moment, we think that there is absolutely no risk of the profitability in our plant in Lombardy. Talking about '21, later I'll leave the stage to Andrea for other information. It's clear that how our forecast is to have an energy scenario better than 2020. But surely, the M&A waste operation done in '20, so Agripower, agreement with Suez and other, Agritre, Electrometal and so on, will bring more EBITDA. And also the organic growth waste retail is forecast increasing. So I think that considering also, of course, the full year consolidation of IB versus the only 2 months in 2020, that is EUR 29 million more than 2020, is clear that we expected to have in 2021. But if Andrea wanted to say the minus, likely to have Andrea. It's typical offer of this year for it to be a more -- less aggressive when we see us. So Andrea?
Andrea Crenna
executiveLet me answer that. If you asked me these questions 3 weeks ago, the answer would have been much easier, of course. Because basically everything boils down to which are the assumptions you make on the COVID-19. The length of the new possible of that when it happens whether it's only a few regions or the whole country and clearly we are simulating different scenarios. But then to partially answer your questions, it's going to be better, worse so much. And then it depends on the assumptions you make. In a normal year, which is what we thought up until 3 weeks ago, certainly, our expectations was for 2021 better than 2020. The positive outcomes -- the positive items that Renata just mentioned by far outweighed the negatives, which I'm just about to mention. If the lockdown remains as it is today and everything's -- and everything then improves, we still believe that the year will be better. So the possibilities to have a better year are there. The energy scenario was better, the forward rates were better. Now have decreased a little bit. Then, in a normal year, we clearly would have more cost because part of the recovery plan we have undertaken this year, which has been very tough, very tough, has been holding on new hirings, has been the Cassa integrazione guadagni and extensive Cassa integrazione guadagni, has been holding on some maintenances that we have got the chance to postpone. Clearly, you can't postpone all the maintenances forever, so on and so forth. I think by January when we will present the new business plan, we will be in a better shape to be more precise on that. Now, allow me not to drop any number. We wouldn't have done anyway at this time of the year. But now it's even more difficult than the usual. Today, I think I can -- what I can tell you is that I believe that, that consensus that is currently on the market, which is not a crazy number, is a consensus which has been estimated assuming a normal 2021. And I think I can say that in a normal 2021, it's a reasonable number. I usually say you don't have to stay stick to the precise number, EUR 1 million plus, EUR 1 million minus. It's a reasonable number. Then we all have to think of how serious will be the situations with the new lockdown, keeping in mind that the same way that we have reacted last year, there are recoveries that we can put in place in 2021 as well. Estimating right now how much is going to be the net effect, looking to Renato, it's actually a question that our Board raised this morning, and we had answered we will prepare different scenarios. Today is very, very difficult. I know, I don't have precisely answered your questions, but it's very difficult to say more, Stefano.
Stefano Gamberini
analystOkay. Just a quick follow-up. You said that the consensus could be reasonable. Could you give me an idea what is the figure you have in front of you for consensus?
Andrea Crenna
executiveSo consensus, I think is [ EUR 170 million, EUR 180 million ], something in between.
Stefano Gamberini
analystAnd regarding the free cash flow?
Andrea Crenna
executiveThis is again, I said in a normal scenario. I want to stay -- be very clear, otherwise, then [indiscernible] in numbers. That's in a normal 2021, which -- until 3 weeks ago, as we always said, we were assuming a normal 2021 and planning for that.
Renato Mazzoncini
executiveWe decided to approve in the Board of A2A, the budget '21 like the first year of the new business plan in the section of 19th of January, so in the same section in which we'll approve all the 10 years business plan. So you will know exactly our forecast for '21, the 19th of January. And is clear that considering that '21 will be the fifth year of a new business plan, let's say we'll try to do our better. The only question mark, Stefano and the other analysts and investors, is very much related to the scenario now, to how the scenario is going to behave over the next few weeks because apart from this scenario, net of the hedging we already have in place and I just commented and all the other views, we're quite -- in terms of comparison year-on-year, we're quite confident about the numbers. I mean the volatility of the results is not that huge, and we can mitigate. If the scenario drops EUR 10 or EUR 12, then it's a different question also as far as mitigation is concerned. So that's the point, frankly speaking. I think I owe you an answer on the free cash flow. EUR 300 million is before the M&A. Why we keep on splitting the operating performance from the M&A is, it's obviously the M&A we might finalize the deal. I don't know. December 15 and there would be a variance in the net financial position and not in the EBITDA. If your question is on top of the EUR 300 million, how much is coming from extraordinary transactions, today, what I can say is take the numbers we are presenting in the nine months. That's the M&A, around EUR 100 million more or less. So if you want to -- EUR 400 million of increase in the net financial position year-on-year.
Operator
operatorMs. Bonfiglio, gentlemen, there are no more questions registered at this time.
Renata Bonfiglio
executiveOkay, thank you very much. Thank you everyone for your time.
Renato Mazzoncini
executiveThank you very much, goodbye.
Andrea Crenna
executiveThank you. Thank you to all.
Renata Bonfiglio
executiveYes, the investor relation team is available for follow-ups. Please call. Bye-bye. Good bye to your all.
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